Refund policy
At Laurel & Lane, customer satisfaction is very important to us. We want you to feel confident when shopping on our website. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
This policy explains how returns, exchanges, and refunds are handled for orders placed through https://laurelandlane.com.
Return Window
Customers may request a return within 30 days from the date of delivery.
Unfortunately, we are unable to process returns or refunds for requests made after 30 days.
We recommend inspecting all items promptly upon delivery to ensure they meet your expectations.
Product Condition Requirements
To be eligible for a return, items must meet the following conditions:
- Must be unused, unwashed, and in original, new condition
- Must be returned in original packaging with all tags attached
- Must include all accessories, manuals, and documentation
- Must not show any signs of wear, washing, damage, or modification
- Must include the receipt or proof of purchase
Returns that do not meet these criteria may be rejected. Buyers must provide a valid return reason and clear supporting evidence when registering a return.
Customs-related delays are beyond our control and are not valid grounds for a return. Bundled items must be returned in full and cannot be returned individually.
All returned items are inspected within 5–7 days of receipt, and customers will be notified of the outcome via email.
Defective or Damaged Products
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.
When reaching out, include:
- Your order number
- A detailed description of the issue
- Clear photos of the product and packaging
After verification, we will arrange a replacement, exchange, or refund as appropriate.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Method
All returns must be sent via mail.
Once your return request is approved, we will provide detailed return instructions.
Return Shipping Fees
For non-defective items returned due to a change of mind, customers are responsible for arranging and paying for return shipping costs.
For international returns, any customs duties, import taxes, or related charges associated with the return shipment are the responsibility of the sender.
We recommend using a tracked shipping service and retaining proof of shipment until your return has been fully processed.
If an item is defective, damaged, or incorrect, Laurel & Lane will provide an appropriate remedy, including a replacement, exchange, or refund at no additional cost to the customer.
Please note that original shipping charges, duties, taxes, and any additional fees are non-refundable unless required by applicable law.
Return Address
All returns must be authorized in advance by contacting Laurel & Lane at info@laurelandlane.com.
Approved returns may need to be shipped to our designated international returns facility. Return instructions and the correct return address will be provided once your return request has been approved.
Unauthorized returns sent without prior approval will not be accepted or processed.
Restocking Fees
We do not charge a restocking fee for approved returns.
However, if an item is returned with signs of use, damage, missing components, or a condition that is not consistent with the return eligibility requirements outlined in this policy, Laurel & Lane reserves the right to reduce the refund amount to reflect any loss in value, where permitted by applicable law.
Refund Process
Once your returned item is received, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be issued to the original payment method.
- Refunds are typically processed within 7 business days after approval
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account
- If more than 15 business days have passed since we’ve approved your return, please contact us at info@laurelandlane.com
Non-Returnable Situations
Returns may be declined under the following circumstances:
- The item has been used, damaged, or altered
- The return request is submitted after 30 days
- The product is returned without original packaging or components
- The item is returned without prior authorization
- Certain items for hygiene reasons, including but not limited to lingerie, bikinis, swimwear, and underwear. These items are final sale and cannot be returned or exchanged.
- Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
- Unfortunately, we cannot accept returns on gift cards.
Order Cancellation
To cancel an order, please contact us as soon as possible at info@laurelandlane.com.
Orders can only be canceled before they are processed or shipped. Once shipped, the order must follow the standard return procedure.
Contact Information
Store Name: Laurel & Lane
Business Name: OmniGlobe
Email Address: info@laurelandlane.com
Phone Number: +44 7454 756 145
Business Address: Verdunplein 17 box C1198, 5627 SZ, Eindhoven, NL
Customer Service Hours
Monday to Friday:
9:00 AM – 6:00 PM (GMT)
Saturday & Sunday:
Closed