Shipping policy
Shipping Policy
Thank you for shopping with Laurel & Lane. This Shipping Policy explains how we process, ship, and deliver orders. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and holidays).
During peak seasons or promotional periods, processing times may be slightly extended.
After processing, you will receive an order confirmation email with your purchase details.
Tracking confirmation constitutes proof of shipment.
Order Cut-off Time
Cut-off Time: 05:00 PM (GMT+00:00) London Time
Orders placed before 05:00 PM London Time will begin processing the same business day.
Orders placed after 05:00 PM, on weekends, or public holidays will begin processing on the next business day.
Shipping Locations
We currently ship throughout the United Kingdom.
At this time, we do not ship to PO Boxes, BFPO addresses, or restricted locations.
If you are located outside the United Kingdom, please contact us at info@laurelandlane.com before placing an order.
Estimated Delivery Times
Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Delivery times may vary depending on your location and shipping carrier.
Delivery estimates are provided for convenience and are not guaranteed. Unexpected delays may occur due to weather conditions, carrier disruptions, customs procedures, or periods of high order volume.
Shipping Rates
Standard Shipping: Free shipping on all orders within the United Kingdom.
There are no hidden shipping charges at checkout.
Shipping Carriers
Orders are shipped using trusted logistics partners and local delivery providers.
The final carrier may vary depending on your location and service availability.
Carrier details and tracking information will be provided in your shipping confirmation email.
Order Tracking
Once your order has shipped, a tracking number will be emailed to you.
Tracking information may take up to 24 hours to become active.
You can use the tracking information provided to monitor your shipment until delivery.
Incorrect Address Information
Please ensure your shipping address is accurate and complete at checkout.
Laurel & Lane is not responsible for:
- Delays resulting from incorrect or incomplete address information
- Packages delivered to an address provided incorrectly by the customer
If you notice an error in your shipping information, please contact us immediately at info@laurelandlane.com.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase.
Once processing or shipping has begun, orders can no longer be modified or canceled.
Orders that have already shipped cannot be canceled and must follow our Return & Refund Policy.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeframe:
- Check your tracking information.
- Contact the shipping carrier for updates.
- If the package is confirmed lost, contact our support team with your order details.
We will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Please note that delivery times are estimates only. Delays may occur due to factors beyond our control, including severe weather, holiday demand, transportation disruptions, customs processing, or carrier service interruptions.
Damaged Packages
If your order arrives damaged:
- Take clear photographs of the packaging and the item.
- Contact us within 48 hours of delivery.
- Include your order number and supporting photos.
Packaging damage alone does not qualify for a replacement or refund if the product itself remains undamaged and functional.
After reviewing your claim, we will determine an appropriate resolution, which may include a replacement, exchange, or refund.
If tracking indicates that an order has been delivered, responsibility for the package transfers to the recipient. Customers should contact the carrier and provide any required documentation regarding loss or theft. Claims submitted more than 7 days after the recorded delivery date may not be eligible for review.
Split Shipments
In some cases, items within the same order may be shipped separately due to inventory availability or fulfillment logistics.
If this occurs, separate tracking numbers will be provided for each shipment.
Shipping Tips
To help ensure successful delivery:
- Provide a valid email address, shipping address, and phone number during checkout.
- Ensure your address includes any apartment, suite, building, or unit numbers where applicable.
- Verify all shipping information before submitting your order.
Laurel & Lane cannot be held responsible for failed deliveries or additional shipping costs resulting from incorrect information supplied by the customer.
Refused or Unclaimed Packages
If an order is refused at delivery or is not collected from a designated pickup location and is subsequently returned to us, the order will be handled in accordance with our Return & Refund Policy.
Tracking Your Order
You can track your order using the tracking information provided in your shipping confirmation email.
Please note that tracking numbers may require several days before updates become visible on the carrier's website. Temporary delays in tracking updates do not affect the estimated delivery timeframe.
Shipping Policy Updates
We reserve the right to update this Shipping Policy at any time to reflect operational, legal, or service changes.
The most current version will always be available at https://laurelandlane.com.
Last Updated: June 25, 2026
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Laurel & Lane
Business Name: OmniGlobe
Email Address: info@laurelandlane.com
Phone Number: +44 7454 756 145
Business Address: Verdunplein 17 box C1198, 5627 SZ, Eindhoven, NL
Customer Service Hours
Monday to Friday:
9:00 AM – 6:00 PM (GMT)
Saturday & Sunday:
Closed